![]() ![]() You and your emergency contacts are able to receive SMS alerts.Volume is turned up on your enrolled cameras.Live View is enabled in your enrolled cameras' Modes settings.Motion Detection is turned on for your enrolled devices.If Virtual Security Guard isn't working, please check the following settings: Why isn't the service working as expected? I've purchased a Virtual Security Guard subscription and completed setup. Cellular message and data rates may apply. When Virtual Security Guard is active, you may receive SMS alerts or hear agents communicating through your camera’s speaker (if available) when people are detected on your enrolled cameras, depending on the situation. When you activate the service by arming your Ring Alarm in Home or Away modes, you will receive an SMS alert and you will see notifications in the dashboard and Ring Alarm arming screen of your Ring app. How do I know that Virtual Security Guard is working? You can add Virtual Security Guard to a compatible Ring Protect subscription by logging into the Protect Plan page of your Ring Account and clicking Purchase Virtual Security Guard. To get started, you'll need a Ring Alarm, a compatible camera, a compatible Ring Protect subscription, and be enrolled in Professional Monitoring (all sold separately). I'm interested in Virtual Security Guard, how do I get started? To purchase a Virtual Security Guard subscription, you will need the following (all sold separately): a Ring Alarm, a compatible camera, a compatible Ring Protect subscription, and be enrolled in Professional Monitoring. ![]() What do I need to use Virtual Security Guard? ![]() To enroll in Virtual Security Guard, you need a compatible Ring Protect subscription that allows you to enroll in Alarm Professional Monitoring, which is a requirement for operating the service. If a Ring Alarm sensor is triggered while Virtual Security Guard is active (meaning your Alarm is in Home or Away Mode), the Alarm monitoring agent will follow the response settings you've customized in your Monitoring Settings for Ring Alarm. When Virtual Security Guard is active and a person is detected, Rapid Response agents will monitor and take action on that event. While Alarm Professional Monitoring provides monitoring for your Ring Alarm sensors, Virtual Security Guard enables Rapid Response agents to see what's actually happening on your eligible and enrolled cameras and take action if needed. Virtual Security Guard is a subscription service that can be added to your Ring Protect Pro Plan and provides live camera motion person detection event monitoring by Rapid Response for enrolled and compatible cameras at your home or business. You can enroll in Alarm Professional Monitoring, which is a feature of the Ring Protect Pro and Ring Protect Plus (1st Gen) subscriptions, that enables you to request dispatch of real-time emergency responders upon break-ins or security threats that may be detected by your Ring Alarm. Ring Protect Pro and Ring Protect Plus (1st Gen) are subscription services that allow you to review, share, and save videos and photos captured by your Ring device. What are the differences between Virtual Security Guard, Ring Protect Pro, and Alarm Professional Monitoring? Whenever an agent monitors an event on your camera, a badge is added to your Event History Timeline video, letting you know which videos were reviewed. You can identify which camera motion events were monitored by a Rapid Response agent by reviewing your Event History timeline in the Ring app. How can I tell which camera motion events were monitored by an agent? With Virtual Security Guard, trained Rapid Response agents can view real-time motion camera events taking place on your property when a person is detected, to help keep your property or business protected so you can focus on what's important. You may not be able to review every camera motion alert on your property. If needed, Rapid Response agents can request to dispatch emergency services and use Two-Way Talk on your enrolled cameras (if supported) to help deter unwanted visitors. Virtual Security Guard is a subscription service from Ring that allows you to have professional, trained agents from Rapid Response monitor person detection motion events for the compatible and enrolled cameras that you designate. Frequently Asked Questions General Information Events don’t roll over to the next month, but instead reset each month to 175 at the start of each billing cycle. Trained agents will monitor events when a person is detected and act accordingly on your behalf.Ī subscription includes 175 events for $99/month per location. Virtual Security Guard¹ is a monthly subscription service from Rapid Response that provides live monitoring of camera motion events for the compatible, enrolled cameras at your home or business. ![]()
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